Reducing RFQ Response Time by 70% Using AI Automation

Transforming manual RFQ processing into an AI-powered, end-to-end automated workflow for industrial supply chain efficiency.


Project Overview

Reducing RFQ Response Time by 70% Using AI Automation

Transforming manual RFQ processing into an AI-powered, end-to-end automated workflow for industrial supply chain efficiency.


70%Reduction in Manual Processing
<1MinCustomer Response Time
100%End-to-End Visibility
Reducing RFQ Response Time by 70% Using AI Automation
The Challenge

Overcoming Fragmented RFQ Workflows

The client’s quote management process was inefficient due to highly unstructured RFQ submissions and complex multi-layer quotation workflows. Customers provided RFQs in diverse formats like Excel sheets, tabular PDFs, plain emails, and custom templates, leading to human errors, slow vendor communication, and delayed responses. Additionally, their dual-sourcing model required coordinating internal inventory checks and third-party vendor quotes, consolidating pricing, and ensuring margin accuracy. The lack of centralized tracking made monitoring progress, bottlenecks, and reporting difficult. Fragmented inputs, complex coordination across sales and vendors, and limited visibility created inefficiencies, increased errors, and reduced responsiveness. A transformative approach was required to modernize RFQ processing. The platform is architected for continued evolution and enhancement: Advanced AI Capabilities: Integration of newer LLM models for improved accuracy Predictive Analytics: AI-driven insights on pricing trends and vendor performance Mobile Access: Native mobile apps for on-the-go RFQ management Expanded Integrations: Direct ERP and accounting system connections Machine Learning Optimization: Continuous improvement of product mapping accuracy Customer Portal: Self-service RFQ submission and tracking for customers Analytics Dashboard: Business intelligence and performance reporting

IMPACT

70%

Time Saved in RFQ Processing

Approach to Automation

Edstem partnered closely with the client’s teams to analyze existing workflows, redesign processes, develop an LLM-driven AI parser, implement a React + Java Spring Boot platform, and integrate automated email handling via SendGrid and Azure infrastructure.

Technology Stack

React
Java Spring Boot
Python
Microsoft Azure
SendGrid
Azure Function Apps
THE SOLUTION

AI-Powered RFQ Processing Platform

Edstem developed an end-to-end AI-driven platform to automate RFQ processing: Intelligent Email Parser: LLM-based engine that converts any RFQ format into structured data, maps items to an internal product database, and normalizes data for processing. End-to-End Workflow Automation: RFQ assignment, vendor outreach, status tracking, quote consolidation, and invoice generation, all automated. Centralized Visibility: Dashboard for real-time monitoring of the RFQ lifecycle from email receipt to invoice generation. Cloud & Integration: React frontend, Java Spring Boot backend, Python AI engine, Azure-based infrastructure, and SendGrid email automation. Collaborative Design & Agile Implementation: Iterative development based on stakeholder feedback ensured real-world usability. Key Innovation Decision: Early AI adoption in 2023 delivered a competitive advantage ahead of industry trends. Through Edstem's AI-driven RFQ processing platform, the organization transformed an error-prone, manual quoting process into a fully automated, intelligent workflow. The solution improved operational efficiency by 70% and enabled faster, more reliable customer service, positioning the client as a technology leader in the industrial supply chain sector.

Intelligent Parsing

LLM-driven engine extracts data from diverse RFQ formats and maps to product database

Automated Vendor Communication

Systematic email outreach via SendGrid reduces manual effort and accelerates quote collection from vendors.

< Real-Time Updates

End-to-End Visibility

Centralized dashboards track RFQ progress from email to invoice, improving stakeholder transparency

  • Real-Time Tracking
  • Complete Lifecycle Management

AI Parsing

LLM-driven extraction from any RFQ format

Email Automation

Automated vendor communications via SendGrid

Quote Consolidation

Aggregate internal and vendor pricing to generate accurate quotes

Centralized Dashboard

End-to-end visibility of RFQ lifecycle for all stakeholders

Operational Transformation

Impact & Outcomes

The AI-driven platform transformed RFQ processing: 70% reduction in manual processing time Faster and more accurate customer quotes Streamlined vendor coordination and follow-ups Centralized visibility across the sales cycle Competitive advantage through early AI adoption in 2023

70%
Manual Effort Reduction
RFQ Processing
Faster
Customer Quotes
Improved Response
100%
Visibility
End-to-End RFQ Lifecycle
2023
AI Adoption Year
Ahead of Industry

Before

  • Manual RFQ processing
  • Fragmented Excel, PDF, and email inputs
  • Delayed vendor communication
  • Limited visibility and tracking

After

  • AI-powered LLM parser handling any RFQ format
  • Automated workflow from assignment to invoice
  • Faster, accurate customer quotes
  • Centralized dashboards with real-time monitoring
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